1. Committed to practicing the best medicine.

BEST MEDICINE

Commitment. It's more than a word to us. It's a belief we hold true and a promise we deliver upon. Our primary care and physician specialists hold themselves to the highest standard for practicing medicine. It's how our physicians deliver exceptional clinical and personal care. In fact, Brown & Toland Physicians' clinical performance has set the standards for others to follow. We've earned the prestigious Pacific Business Group on Health (PBGH) Blue Ribbon Award for medical excellence for three consecutive years, and have earned other awards for quality.

Together, Brown & Toland Physicians constantly strive to discover, develop, and implement the best strategies in medicine when it comes to caring for people. We utilize the latest technologies -- like Electronic Medical Records (EMRs) -- to improve diagnosis and treatment. And together, our more than 800 physicians work to develop clinical guidelines or "best practices" to ensure that the most current and cutting-edge approaches to medical care are available to every person. Brown & Toland Physicians are committed to a philosophy to more than meet the highest benchmarks of care; they lead the way for others to follow.

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2. Recognized for providing a higher level of care.

CLINICAL QUALITY

Performing at a level above expectation. It's more than a phrase; it's a philosophy by which each Brown & Toland Physician practices.

Clinical excellence, patient satisfaction, exceptional prevention efforts, outstanding chronic illness management, and dedication to using the latest medical advancements -- these are the measures of providing the highest standard of patient care. And those are exactly the measures Brown & Toland Physicians meet and exceed each year. In fact, of all of California's doctors, we're recognized for consistently scoring among the highest.

For instance, we provide a series of reports to our physicians to alert them when their patients need care for a specific condition or to help prevent the onset of disease -- like when a patient with a family history of coronary artery disease may need a cholesterol test, or when a woman over the age of 40 may benefit from a mammogram. We work with our health care partners to offer a variety of health and wellness classes, for new mothers, families, and seniors.

As a group, we also monitor the level of care our physicians provide against national preventive medicine standards, to ensure that our patients are receiving the proper amount of care in a timely and efficient manner. We also offer special programs for patients with diabetes, asthma, HIV, and congestive heart failure.

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3. Dedicated to developing one-on-one relationships.

ONE-ON-ONE RELATIONSHIPS

A doctor who knows you by your first name. A doctor you see time and time again. A doctor who takes the time to learn your health history from you, not a chart. This is the relationship you deserve to have with your physician.

Brown & Toland Physicians believe the same. After all, our philosophy is based on the simple fact that physicians and patients, not administrators, make the best health care decisions. Brown & Toland Physicians are dedicated to doing just that. Because we know from experience that good health is built upon good relationships.

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4. Affiliated with San Francisco's finest hospitals.

FINEST HOSPITALS

Which simply means you have access to the area's finest physicians and specialists delivering the latest medical advances. Brown & Toland Physicians offer choice when it comes to the way you're treated. So you can rest assured that when you need it, you'll have the resources of what the best of medicine has to offer.

Brown & Toland Physicians are affiliated with the following area hospitals:

California Pacific Medical Center
-Pacific Campus
-Davies Campus
-California Campus
-St. Luke's Campus
Chinese Hospital
Saint Francis Memorial Hospital
St. Mary's Medical Center
Seton Medical Center & Seton Coastside

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5. Offices across San Francisco, and in southern Marin and northern San Mateo.

LOCATIONS

Life's a journey. But going to see the doctor shouldn't be. With more than 800 board-certified physicians, in more than 40 specialties, located across San Francisco, and in southern Marin and northern San Mateo counties, you're more than likely to find a Brown & Toland Physician with an office that fits into the way you move through life. Whether you want to see a physician close to where you work or close to home, you'll find more choices when you choose a health plan that features Brown & Toland Physicians.

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6. Coordinating your care in sickness, and in good health.

COORDINATION

A better doctor committed to you...today, tomorrow and beyond. That means a doctor dedicated to delivering outstanding clinical and personal care. Offering you more options to keep you well, by seamlessly managing and integrating the latest in medicine when you need it most. In short, primary and specialty physicians holding themselves to a higher standard uniquely focused on you, always. So whether you have an HMO, PPO or a Medicare Advantage health plan, choosing a Brown & Toland Physician is the first step to a partnership that can last a lifetime.

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7. Recognized leaders in wellness and prevention programs.

WELLNESS & PREVENTION

The key to wellness isn't waiting to treat you when you're ill. With a Brown & Toland Physician, it starts when you're well. Choosing a Brown & Toland Physician means you have a partner that's focused on your wellness. So much so, we've become leaders in developing and improving people's understanding of potential health risks.

Together, Brown & Toland Physicians have developed a wide variety of initiatives and programs designed to improve your understanding of health and wellness as a lifelong process, and to increase self-management of symptoms through prevention education and behavior modification.

We're dedicated to health education programs and resources to meet you and your families' needs. Through "The Wellness Program" at Brown & Toland Physicians, you'll find physicians, nurses, health educators, and other clinicians conducting classes and programs on a variety of health topics, including osteoporosis, senior nutrition, and prenatal education. Classes are offered through our partner hospitals: California Pacific Medical Center (CPMC), St. Mary's Medical Center, St. Luke's Hospital, and Saint Francis Memorial Hospital, in addition to community-based organizations.

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8. Disease management programs ranked among California's best.

DISEASE MANAGEMENT

Living with a chronic illness can make life more challenging. Finding and receiving the right care to manage your illness shouldn't be. That's why when you choose a Brown & Toland Physician, you're connecting with a doctor who has remarkable resources and programs to help you get the most out of life.

A Brown & Toland Physician can provide you with access to comprehensive disease management programs ranked among California's best for treating:

> Asthma / COPD
> Diabetes
> HIV
> Congestive Heart Failure (CHF)

Programs focused on diagnosis, education, treatment and continuing management. All employing a unique "one-on-one" approach designed to help you spend less time at the doctor or in the hospital. Each program features a staff of nurse practitioners dedicated to managing a specific disease. Experienced practitioners who understand each illness' special needs, and can help guide you and your family through the ins-and-outs of managing difficulties, helping you to live a fuller life.

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9. Leaders in integrating cutting-edge technology.

TECHNOLOGY

Whomever said communication was key knew the value of how physicians talking to one another would bring about a better model of care. At Brown & Toland Physicians, we're dedicated to continuously leading the way in combining technology with health care programs designed to improve people's health.

That's why we employ the latest in Electronic Medical Records (EMRs) and offer lab and radiology results online. This innovation allows our doctors to access patient health information in real time across our network. Now a primary physician and a cardiologist, or an orthopedist or an oncologist, have the power to communicate instantly. The results are that patients repeat fewer tests, get answers faster, do less paperwork, and are treated better.

Also, we're the first physician network in Northern California to offer iHealthRecord, a free online health record available at brownandtoland.com. Today people all across the San Francisco area may now create their own online personal health record, access specific health education programs, and use secure physician-patient email. Just one more way Brown & Toland Physicians are bringing the latest technology to help people live better everyday.

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