Customer Service is your contact at Brown & Toland. Our goal is to help our members understand and actively participate in the management of their own health care. We are here to assist in making this often complicated process understandable. The customer service team at Brown & Toland listens to you and acts as your advocate in dealing with your care and benefits.
The Brown & Toland Customer Service Department also is responsible for communicating with health care providers and insurance companies on your behalf. We can answer questions you may have about eligibility, benefits and co-payments, authorization for services, medical bills you have received or assist in finding a primary care physician or specialist.
To contact the Customer Service Department, please call toll free at 800.225.5637 or 415.972.6002. You may also inquire online by completing the Contact Us form.
Member Satisifaction Important to Brown & Toland
